Description

Provance IT Service Management (ITSM) and IT Asset Management (ITAM) Solution offers a robust platform tailored for organizations deeply integrated with Microsoft technologies. Built natively on Microsoft Dynamics 365, this solution is available both as a software-as-a-service (SaaS) and on-premises, providing flexibility to meet diverse organizational needs.

Key Features

• ITIL Certification: PinkVERIFY certified for 11 ITIL processes, supporting a total of 26 ITIL processes, enhancing service management capabilities.
• Integration: Seamlessly integrates with Microsoft platforms such as Office 365, Azure, PowerApps, and more, fostering a cohesive IT environment.
• Automation: Features an automation framework compatible with Azure Automation, PowerShell, and third-party tools, streamlining IT operations.
• Self-Service Portal: Comes pre-configured with a self-service portal, roles, and workflows to enhance user experience and efficiency.
• Reporting Tools: Includes dashboards and reporting tools with Microsoft Power BI integration, allowing for custom reports via Word or Excel templates.
• Multi-Language Support: Currently supports English and Spanish, with plans to include French.

Accessibility and Security

Mobile access is available through apps for Windows, iOS, Android, and web browsers, ensuring flexibility and accessibility. Security and scalability are bolstered by Microsoft Cloud, adhering to standards like ISO 27001.

Deployment Options

• Cloud (SaaS)
• On-Premises
• Hybrid Solutions

These options cater to government and enterprise organizations, particularly those with a strong investment in Microsoft technologies.

Future Enhancements

Provance plans to expand its service catalog, enhance automation, and improve ITAM capabilities. Deeper integration with Microsoft cloud-based management and analytics tools is also on the roadmap, promising continuous alignment with evolving technological needs.